Privacy Policy
Privacy Policy: HIVAJEWELLERY
This Privacy Policy describes how HIVAJEWELLERY (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hivajewellery.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information we collect directly from you includes: basic contact details (name, address, phone number, email), order information (billing/shipping address, payment confirmation, email, phone), account information (username, password, security questions), shopping activity (items viewed, cart, wishlist), and customer support details you choose to share. Information we collect through cookies includes device information, browser details, network/IP, and site usage. Information from third parties may come from Shopify, payment processors, or advertising/analytics partners.
How We Use Your Personal Information
We use your information to: provide products and services (process payments, fulfill orders, ship, manage returns, manage accounts, enable reviews), marketing and advertising (emails, SMS, ads tailored to interests), security and fraud prevention (detect/prevent fraud or illegal activity, keep accounts safe), and communication (customer support, improvements).
Cookies
We use cookies to operate our store, improve services, analyze use, and personalize ads. For Shopify cookie details, see Shopify Cookie Policy. Most browsers accept cookies by default, but you can adjust settings to block them (may affect site functionality).
How We Disclose Personal Information
We may share data with vendors (IT, shipping, payment, analytics), business/marketing partners (including Shopify), affiliates, authorities (legal compliance), or in connection with a business transaction. We do not sell personal data.
User-Generated Content
If you post reviews or other content, it may be visible publicly. HIVAJEWELLERY is not responsible for third-party use of this information.
Third-Party Websites and Links
Our Site may link to third-party platforms. We are not responsible for their privacy/security. Please review their policies.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect data from individuals under 16.
Security and Retention
We apply measures to safeguard personal data but cannot guarantee 100% security. Retention depends on business/legal needs (account maintenance, service delivery, dispute resolution, compliance).
Your Rights
Depending on your location, rights may include: access/know, delete, correct, portability, restrict processing, withdraw consent, appeal decisions, manage communication preferences. To exercise rights, contact us at 📧 jewelvibecreations@gmail.com or 📞 +91 99043 57301.
Complaints
If you have complaints, contact us directly. If unresolved, you may escalate to your local data protection authority.
International Users
If outside India, your data may be transferred internationally (e.g., US). Lawful transfer mechanisms (such as Standard Contractual Clauses) are applied where required.
Last Updated: September 13, 2025
